Key Benefits of using operational BI from Areon Consulting

Work with relevant and complete information in a convenient way

Развитие бизнеса с Ареон Консалтинг

Personalized presentation of analytics depending on specialization and position

Автоматизация процессов работы с клиентами от Ареон Консалтинг

Different levels of data granularity (from company level to individual operator and call)

Распределенная инфраструктура от Ареон Консалтинг

Presentation of the same reports in different forms (linear and radial diagrams, tables etc.)

Интеграция CRM-системы от Ареон Консалтинг

Display on one screen two or more different reports

Эффективная аналитика в контакт-центре от Ареон Консалтинг

Ability to embed operational BI in third-party systems, applications, web portals

BI: Различная степень детализации данных
BI: Показ на одном экране двух и более различных отчетов
BI: Удобство представления данных
Гибкость представления BI

Automatic reporting on specified conditions

Операционный BI: построение RealTime-дисплеев
Гибкая аналитика

Building RealTime displays with refresh intervals of 3-5 seconds

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Scheduled reports automatically

Автоматическое информирование

Informing about the exit of indicators beyond the boundary values and when specified events occur

Удобное представление

Use of various communication channels (messengers, SMS, email, web, social networks etc.)

Combining and analyzing data from multiple systems

Единый доступ

Processing and analysis of data from any systems involved in the process (Call Center, CRM, ERP etc.)

Повышение прибыльности

Unified reporting based on various types of source data (databases, OLAP cubes, files etc.)

Сертифицированные специалисты Ареон Консалтинг

Different levels of data preparation: operational information, historical and aggregated data

Построение call-центра с Ареон Консалтинг

Ability to use operational BI both in the Call Center and other departments

BI: Сведение и анализ данных из нескольких систем
BI: Удобное агрегирование данных
BI: Комплексное использование

Significant reduction in time for data preparation and analysis

BI: Гибкое информирование
Команда профессионалов Ареон Консалтинг

Work with business user reporting

Гибкое расширение

User-friendly interface for creating and editing reports

Экономия времени

Reduced time to create ready-made reports

Персонализация обслуживания

The ability to create personalized reports for individual employees and user groups

Cost optimization for maintenance and development of analytics system

Реализованные проекты Ареон Консалтинг

Extensive experience implementing projects around the world

Оптимизация затрат на персонал

Reporting without IT

Гибкое расширение BI

Flexible BI expansion as new data sources connect

Возможности для расширения

Minimization of system maintenance and staff training costs

Операционный BI: клиенты Ареон Консалтинг

Recent BI Blogs

Target analysis or the secrets of effective analytics in a Call Center

Apr
22
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

The role of analytics in the strategic analysis of the Call Center

Feb
13
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions

Continuing the topic of effective analytics in a Call Center, it is worth starting with a detailed analysis of the load as one of the main types of improving the efficiency of the Call Center as a whole.

Five benefits of using BI in a Call Center

Apr
20
theme Theme: BI (Business Intelligence)
industry Industry: Universal Solutions

My colleagues have already given examples of the use of BI-applications at the operational level. I would like to continue this topic and focus on several advantages of using such analytical tools in a Call Center.

Evaluate operational BI opportunities for your business

Make your Call Center processes transparent and manageable!

On our account, successful projects to build an effective analytics system around the world.
Ready-made data model for solutions from leading suppliers.

Optimize your work with communication channels and Customer processes!

The presense of deep business expertise will help to quickly identify «narrow places» and find the best solution to obtain the necessary and sufficient picture of Customer Service.

Make your Call Center processes transparent and manageable!

On our account, successful projects to build an effective analytics system around the world.
Ready-made data model for solutions from leading suppliers.

Optimize your work with communication channels and Customer processes!

The presense of deep business expertise will help to quickly identify «narrow places» and find the best solution to obtain the necessary and sufficient picture of Customer Service.

Make your business processes measurable and manageable!

On account Areon Consulting dozens of projects to work with BI tools around the world and in various industries. Our expertise will help bring your business to the next level.

Does your company use BI tools, but they do not bring the desired effect?

We know how to make maximum use of business already existing analytical tools. Let's increase their effectiveness together.

Make your business processes measurable and manageable!

On account Areon Consulting dozens of projects to work with BI tools around the world and in various industries. Our expertise will help bring your business to the next level.

Does your company use BI tools, but they do not bring the desired effect?

We know how to make maximum use of business already existing analytical tools. Let's increase their effectiveness together.