10 years of experience in the CRM market and contact centers
Theme: NewsOn June 1, 2019, Areon Consulting celebrated its 10th anniversary. Despite the fact that last year the geography of projects not replenished by new countries taking the company has significantly strengthened its market position in Western Europe and expanded its expertise in specialized areas.
Beginning with its history in June 2009, the Areon Consulting team initially focused on automating customer processes – implementing Oracle Siebel-based CRM systems and contact center construction. Soon enough, the company gained recognition as a recognized leader in these fields and successfully confirmed its expertise in 17 countries, including Argentina, Bulgaria, Vietnam, Germany, Israel, Spain, Italy, Romania, Saudi Arabia, USA, Finland and the Czech Republic.
Oracle Siebel CRM
As one of the pioneers of CRM systems, Siebel CRM not only remains among the industry leaders but continues to grow successfully in the corporate segment. Relying on the extensive functionality and sophistication of industry processes, this CRM system is the most in demand among Fortune 500 companies in the world, despite the many myths about Siebel CRM.
In Ukraine and Belarus, Oracle Siebel CRM can also be called the industry standard in the telecommunications and banking sectors. Not the least role in this played Areon Consulting – almost all successful projects to have the implementation of CRM-systems were implemented with the involvement of the company.
Deep industry expertise, more than 100 skilled professionals ten years and sold about 70 CRM-projects about making a difference Areon Consulting and internationally. To date, Europe’s largest players in the financial sector, telecommunications and engineering are among the company’s customers.
SAP и OEBS
This area has undergone the largest number of changes over the past year. The company was able to successfully adapt its customer relationship management and ERP practices.
Areon Consulting has significantly expanded its expertise in SAP ERP and formed one of the best logistics and finance management teams in Ukraine based on Oracle E-Business Suite.
This allowed in the current year to win in several tenders for the implementation of OEBS and run on the project in leading companies of Ukraine, and many years of mutually beneficial cooperation with Western help customers effectively implement our ERP-professionals also large foreign about the project.
Implementation of contact centers
The intensive development of technologies leads to the emergence of a large number of «specialized» solutions on the Ukrainian market, which can only be classified as «contact centers». At the same time, they are quite successful in competing with professional solutions when choosing a contact center at the expense of lower cost, even significantly losing in the applied functionalities.
With a membership of expert team for the development of contact centers-based solutions Cisco, Avaya and Nortel, as well as possessing deep industry expertise, in 2014 Areon Consulting presents on market new solutions for the contact center with optimal «price-quality». The VICIdial Contact Center Suite, an open-source software platform that supports all major industry standards of the contact center industry was initially based on a high-performance automated outbound ringing system.
With all the benefits of an outbound platform, the new VICIdial contact center solution from Areon Consulting also supports full-fledged load handling, flexible scalability, and a sophisticated analytics system to meet international standards and built-in ratings.
Lack of licensing, high productivity and professional support made this solution the best choice for the fast-paced. To date, the account Areon Consulting more than 30 sold about the project of building and developing contact center platform VICIdial, and among clients such reputable players: Fozzy Group, Kasta, OTP Bank, Datagroup, Farmak, Ukrposhta, medical network «Dobrobut» and Universal Clinic «Oberig», INGO Ukraine and IC «Kraina», outsourced contact centers Simply Contact and eCall, and many others.
The company continues to actively develop new areas and deepen its expertise in existing ones. More than 250 Areon Consulting professionals today can offer the most comprehensive and comprehensive suite of customer relationships and business intelligence services in Ukraine.
