«Contact centers: best practices» – restoring the market together
On September 30, 2021, with the support of Areon Consulting, the most significant event in Ukraine in the field of contact centers took place for the eleventh year in a row – the practical conference «Contact Centers: Best Practices».
Adhering to the quarantine requirements of the Kyiv city administration, the organizers had to significantly limit the number of participants of the event, but at the same time, the conference was attended by 204 market professionals interested in the effective development of their companies and the use of best practices in their work. The event has had a loyal audience for a long time, but it continues to attract new participants. After a break of more than a year, the visitors of the «Contact Centers: Best Practices» conference were again joined by representatives of the large corporate segment, and the most popular source of attraction of new participants traditionally became the recommendations of colleagues and acquaintances.
The practical conference «Contact Centers: Best Practices» has long secured the status of the best platform in Ukraine for sharing the experience of market professionals. In just one day, the participants of the event were able to attend 5 specialized master classes, a round table, an interactive expert panel, 12 thematic reports highlighting more than 30 real cases, and also become participants in the finals of the DzWINNER professional award.
As part of the conference, representatives of Areon Consulting shared their practical experience. That’s how Kostyantyn Torkhov, the company’s development director, held a master class, «Little secrets of big changes in a modern contact center». During the master class, the participants were able to consider in detail the most interesting examples of improving the efficiency of contact centers in the field of omnichannel, assessment of service quality, launch of innovative services and much more. All cases were analyzed in detail using examples and with the participation of representatives of leading companies that are dynamically developing in their segments.
Betting on the exchange of experience of the professional community and the constant development of its contact center platform for business needs, Areon Consulting quickly became one of the leading players in the market of solutions for remote customer service.