«Contact centers: best practices» – restoring the market together
The best practices of Contact Centre 2020
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The market is full of gossip – Siebel CRM myths
The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.More details...
The secrets of effective analytics in a Сall Сenter
When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…More details...
Ways to reduce the queue in the Contact Center
With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.More details...