High-quality omnichannel service is more than «chat on the website»
Theme: NewsAreon Consulting is launching a new solution for effective customer service in the most popular messengers and chats on the site, OMNIcenter. Despite the fact that the new development from Areon Consulting is mainly aimed at small and medium-sized businesses, it accumulates many years of expertise and experience of almost 70 projects on the implementation and development of omnichannel contact centers in the Ukrainian market.
Today, the contact center from Areon Consulting was preferred by leading and promising companies, including Kasta, Fozzy Group, OTP Bank, Sport Life, Agromat, Datagrup, Dobrobut, Naftogaz of Ukraine, SC «INGO Ukraine», SC «Kraina», Ukrposhta and many others.
All this made it possible to build a flexible omnichannel highly scalable solution for contact centers, which can compete almost on an equal footing in terms of functionality with developments from premium brands, but is much more affordable and allows you to focus on business needs.
As experience shows, a professional solution for contact centers can be fully justified in the presence of 15+ operators, but the requirements for the quality of service are increasing, and more small companies are turning their attention to omnichannel service.
OMNIcenter allows you to attract professional approaches and tools, which have been developed for many years in the field of contact centers, in companies with already 2-3 operators. We do not try to invent a «bicycle» from scratch, but suggest using only the best experience and expertise that have already proven their effectiveness in practice in the Ukrainian interface.
Consulting, OMNIcenter will constantly develop and be more and more focused on business needs. Already today, the development for small companies has a built-in task planning system in the «To-Do List» format, and later we plan to turn it into a full-fledged profile CRM system that will be able to qualitatively automate the needs of contact centers.
Taking into account that during the war, the issue of the impossibility of using the automated systems of the aggressor country is particularly relevant, interest in domestic developments has increased not only in the field of remote customer service. Until February 24, 2022, Areon Consulting’s solutions were most often replaced by Russian developments on our market and almost always won in open tenders, and after the start of the war, the security factor makes such a change urgent!
