2024
  • Ukraine, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development
2018
  • Ukraine, Belarus, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP
2015
  • Ukraine, Belarus, Finland, Germany, Israel
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS
2012
  • Ukraine, Belarus, Finland
  • Siebel CRM, Call Centers, Mobile Development
2009
  • Ukraine, Belarus
  • Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

icon CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

icon Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

icon Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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High-quality omnichannel service is more than «chat on the website»

May
23
theme Theme: News
Areon Consulting is launching a new solution for effective customer service in the most popular messengers and chats on the site, OMNIcenter. Despite the fact that the new development from Areon Consulting is mainly aimed at small and medium-sized businesses, it accumulates many years of expertise and experience of almost...
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Contact centers as an effective element of information warfare and social assistance

Apr
14
theme Theme: News
A few years ago, we could not even imagine that we would be discussing the role of the contact center in the conditions of global upheavals that lead to real human casualties. Unfortunately, in 2020-2022 it has become the norm, as horrible as it sounds. It is in such situations...
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«Contact centers: best practices» – restoring the market together

Oct
05
theme Theme: News
On September 30, 2021, with the support of Areon Consulting, the most significant event in Ukraine in the field of contact centers took place for the eleventh year in a row – the practical conference «Contact Centers: Best Practices».Adhering to the quarantine requirements of the Kyiv city administration, the organizers...
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The best practices of Contact Centre 2020

Oct
05
theme Theme: News
Despite the current situation, on September 30, 2020, it was possible to gather in one place the leading professionals of the Ukrainian market in the field of contact centers and customer service. More than 150 qualified industry professionals met and discussed the most pressing issues of telecommuting with clients during...
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10 years of experience in the CRM market and contact centers

Jun
12
theme Theme: News
On June 1, 2019, Areon Consulting celebrated its 10th anniversary. Despite the fact that last year the geography of projects not replenished by new countries taking the company has significantly strengthened its market position in Western Europe and expanded its expertise in specialized areas.  Beginning with its history in June 2009, the Areon Consulting team initially focused on automating...
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CRM Systems

Build mutually beneficial Customer relationships

  • Oracle Siebel CRM Implementation
  • Siebel IP19+ Migration
  • Siebel AMS/Performance Tuning
  • Siebel Integration
More details...
Operational BI

Benefit from data and improve processes

  • Data Warehouse and ETL
  • Advanced Analytics and Big Data
  • Business Intelligence
  • Data Visualization
More details...
Call Centers

Effectively manage customer interactions

  • VICIdial Contact Centre
  • Chat Bot, DialogFlow
  • Application Intagration and Omnichannel
  • Reporting and Analytics
More details...
IT Outsourcing

Quikly expand the capabilities of your IT Team

  • Oracle (Siebel CRM, OEBS, BI)
  • SAP (ERP, BW, BO, Hana)
  • Full stack Software Development
  • Application Maintenance and Support
More details...