Архивы omnichannel | Ареон Консалтинг

2024

Ukraine, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development

2018

Ukraine, Belarus, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP

2015

Ukraine, Belarus, Finland, Germany, Israel
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS

2012

Ukraine, Belarus, Finland
Siebel CRM, Call Centers, Mobile Development

2009

Ukraine, Belarus
Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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High-quality omnichannel service is more than «chat on the website»

May

Theme: News

Areon Consulting is launching a new solution for effective customer service in the most popular messengers and chats on the site, OMNIcenter. Despite the fact that the new development from Areon Consulting is mainly aimed at small and medium-sized businesses, it accumulates many years of expertise and experience of almost...

Contact centers as an effective element of information warfare and social assistance

Apr

Theme: News

A few years ago, we could not even imagine that we would be discussing the role of the contact center in the conditions of global upheavals that lead to real human casualties. Unfortunately, in 2020-2022 it has become the norm, as horrible as it sounds. It is in such situations...

«Contact centers: best practices» – restoring the market together

Oct

Theme: News

On September 30, 2021, with the support of Areon Consulting, the most significant event in Ukraine in the field of contact centers took place for the eleventh year in a row – the practical conference «Contact Centers: Best Practices».Adhering to the quarantine requirements of the Kyiv city administration, the organizers...

The best practices of Contact Centre 2020

Oct

Theme: News

Despite the current situation, on September 30, 2020, it was possible to gather in one place the leading professionals of the Ukrainian market in the field of contact centers and customer service. More than 150 qualified industry professionals met and discussed the most pressing issues of telecommuting with clients during...

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