2024
  • Ukraine, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development
2018
  • Ukraine, Belarus, Finland, Germany, Israel, Romania
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP
2015
  • Ukraine, Belarus, Finland, Germany, Israel
  • Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS
2012
  • Ukraine, Belarus, Finland
  • Siebel CRM, Call Centers, Mobile Development
2009
  • Ukraine, Belarus
  • Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

icon CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

More details...

The secrets of effective analytics in a Сall Сenter

icon Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

More details...

Ways to reduce the queue in the Contact Center

icon Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

More details...

10 years of experience in the CRM market and contact centers

Jun
12
theme Theme: News
On June 1, 2019, Areon Consulting celebrated its 10th anniversary. Despite the fact that last year the geography of projects not replenished by new countries taking the company has significantly strengthened its market position in Western Europe and expanded its expertise in specialized areas.  Beginning with its history in June 2009, the Areon Consulting team initially focused on automating...
Read More

The market is full of gossip – Siebel CRM myths

Jul
24
theme Theme: CRM systems
industry Industry: Universal Solutions
author Author: Vasyl Tokarchuk
The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.
Read More

Chat, Email and social networks. Integration into Contact Center business processes

Apr
19
theme Theme: Integration
industry Industry: Universal Solutions
author Author: Vasyl Tokarchuk
Recently, we often come across our customer’s requests regarding the integration of alternative communication channels in the Contact Center processes. Oddly enough, for some reason, everyone believes that the processes of working with chat, email, and social networks are absolutely identical to the processes of call handling. Today I would...
Read More
array(12) { ["bg"]=> string(53) "https://areon.ua/wp-content/uploads/2020/03/main6.jpg" ["size"]=> string(3) "130" ["time"]=> string(5) "25000" ["title_delay"]=> string(3) "0.1" ["list_delay"]=> string(3) "1.6" ["color"]=> string(21) "rgba(255,255,255,0.7)" ["color_hover"]=> string(19) "rgba(180,49,51,0.8)" ["color_category"]=> string(19) "rgba(48,47,45,0.80)" ["block_1"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/02/areon-main-21.jpg" ["title"]=> string(48) "Build mutually beneficial Customer relationships" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(32) "Oracle Siebel CRM Implementation" } [1]=> array(1) { ["punct"]=> string(22) "Siebel IP19+ Migration" } [2]=> array(1) { ["punct"]=> string(29) "Siebel AMS/Performance Tuning" } [3]=> array(1) { ["punct"]=> string(18) "Siebel Integration" } } ["btn_on_off"]=> bool(true) ["url"]=> string(31) "https://areon.ua/en/siebel-crm/" ["icon"]=> string(54) "https://areon.ua/wp-content/uploads/2020/02/bi-crm.png" ["category"]=> string(11) "CRM Systems" } ["block_2"]=> array(7) { ["list_bg"]=> string(60) "https://areon.ua/wp-content/uploads/2020/03/areon-main-9.jpg" ["title"]=> string(39) "Benefit from data and improve processes" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(22) "Data Warehouse and ETL" } [1]=> array(1) { ["punct"]=> string(31) "Advanced Analytics and Big Data" } [2]=> array(1) { ["punct"]=> string(21) "Business Intelligence" } [3]=> array(1) { ["punct"]=> string(18) "Data Visualization" } } ["btn_on_off"]=> bool(true) ["url"]=> string(42) "https://areon.ua/en/operational-analytics/" ["icon"]=> string(59) "https://areon.ua/wp-content/uploads/2020/02/bi-business.png" ["category"]=> string(14) "Operational BI" } ["block_3"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/03/areon-main-12.jpg" ["title"]=> string(40) "Effectively manage customer interactions" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(23) "VICIdial Contact Centre" } [1]=> array(1) { ["punct"]=> string(20) "Chat Bot, DialogFlow" } [2]=> array(1) { ["punct"]=> string(39) "Application Intagration and Omnichannel" } [3]=> array(1) { ["punct"]=> string(23) "Reporting and Analytics" } } ["btn_on_off"]=> bool(true) ["url"]=> string(32) "https://areon.ua/en/call-center/" ["icon"]=> string(64) "https://areon.ua/wp-content/uploads/2020/02/callcenter_main1.png" ["category"]=> string(12) "Call Centers" } ["block_4"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/03/areon-main-11.jpg" ["title"]=> string(46) "Quikly expand the capabilities of your IT Team" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(29) "Oracle (Siebel CRM, OEBS, BI)" } [1]=> array(1) { ["punct"]=> string(23) "SAP (ERP, BW, BO, Hana)" } [2]=> array(1) { ["punct"]=> string(31) "Full stack Software Development" } [3]=> array(1) { ["punct"]=> string(35) "Application Maintenance and Support" } } ["btn_on_off"]=> bool(true) ["url"]=> string(35) "https://areon.ua/en/it-outsourcing/" ["icon"]=> string(63) "https://areon.ua/wp-content/uploads/2020/02/outsource-main1.png" ["category"]=> string(14) "IT Outsourcing" } }
CRM Systems

Build mutually beneficial Customer relationships

  • Oracle Siebel CRM Implementation
  • Siebel IP19+ Migration
  • Siebel AMS/Performance Tuning
  • Siebel Integration
More details...
Operational BI

Benefit from data and improve processes

  • Data Warehouse and ETL
  • Advanced Analytics and Big Data
  • Business Intelligence
  • Data Visualization
More details...
Call Centers

Effectively manage customer interactions

  • VICIdial Contact Centre
  • Chat Bot, DialogFlow
  • Application Intagration and Omnichannel
  • Reporting and Analytics
More details...
IT Outsourcing

Quikly expand the capabilities of your IT Team

  • Oracle (Siebel CRM, OEBS, BI)
  • SAP (ERP, BW, BO, Hana)
  • Full stack Software Development
  • Application Maintenance and Support
More details...