Архивы VICIdial | Ареон Консалтинг

2024

Ukraine, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development

2018

Ukraine, Belarus, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP

2015

Ukraine, Belarus, Finland, Germany, Israel
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS

2012

Ukraine, Belarus, Finland
Siebel CRM, Call Centers, Mobile Development

2009

Ukraine, Belarus
Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

More details...

The secrets of effective analytics in a Сall Сenter

Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

More details...

Ways to reduce the queue in the Contact Center

Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

More details...

«Your call is very important to us» or real ways to reduce the queue in the Contact Center

Sep

Theme: Call Centers

Industry: Universal Solutions

Author: Konstantin Torkhov

Recording a telephone conversation: how to use it for the benefit of the client and business

Aug

Theme: Call Centers

Industry: Universal Solutions

Author: Konstantin Torkhov

How often today, during a telephone call to a company from almost any field, you can hear the phrase «This conversation can be recorded»? Although, of course, the more important factor is not «frequency», but the purpose for which the company collects such information…

10 years of experience in the CRM market and contact centers

Jun

Theme: News

On June 1, 2019, Areon Consulting celebrated its 10th anniversary. Despite the fact that last year the geography of projects not replenished by new countries taking the company has significantly strengthened its market position in Western Europe and expanded its expertise in specialized areas. Beginning with its history in June 2009, the Areon Consulting team initially focused on automating...

array(12) { ["bg"]=> string(53) "https://areon.ua/wp-content/uploads/2020/03/main6.jpg" ["size"]=> string(3) "130" ["time"]=> string(5) "25000" ["title_delay"]=> string(3) "0.1" ["list_delay"]=> string(3) "1.6" ["color"]=> string(21) "rgba(255,255,255,0.7)" ["color_hover"]=> string(19) "rgba(180,49,51,0.8)" ["color_category"]=> string(19) "rgba(48,47,45,0.80)" ["block_1"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/02/areon-main-21.jpg" ["title"]=> string(48) "Build mutually beneficial Customer relationships" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(32) "Oracle Siebel CRM Implementation" } [1]=> array(1) { ["punct"]=> string(22) "Siebel IP19+ Migration" } [2]=> array(1) { ["punct"]=> string(29) "Siebel AMS/Performance Tuning" } [3]=> array(1) { ["punct"]=> string(18) "Siebel Integration" } } ["btn_on_off"]=> bool(true) ["url"]=> string(31) "https://areon.ua/en/siebel-crm/" ["icon"]=> string(54) "https://areon.ua/wp-content/uploads/2020/02/bi-crm.png" ["category"]=> string(11) "CRM Systems" } ["block_2"]=> array(7) { ["list_bg"]=> string(60) "https://areon.ua/wp-content/uploads/2020/03/areon-main-9.jpg" ["title"]=> string(39) "Benefit from data and improve processes" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(22) "Data Warehouse and ETL" } [1]=> array(1) { ["punct"]=> string(31) "Advanced Analytics and Big Data" } [2]=> array(1) { ["punct"]=> string(21) "Business Intelligence" } [3]=> array(1) { ["punct"]=> string(18) "Data Visualization" } } ["btn_on_off"]=> bool(true) ["url"]=> string(42) "https://areon.ua/en/operational-analytics/" ["icon"]=> string(59) "https://areon.ua/wp-content/uploads/2020/02/bi-business.png" ["category"]=> string(14) "Operational BI" } ["block_3"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/03/areon-main-12.jpg" ["title"]=> string(40) "Effectively manage customer interactions" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(23) "VICIdial Contact Centre" } [1]=> array(1) { ["punct"]=> string(20) "Chat Bot, DialogFlow" } [2]=> array(1) { ["punct"]=> string(39) "Application Intagration and Omnichannel" } [3]=> array(1) { ["punct"]=> string(23) "Reporting and Analytics" } } ["btn_on_off"]=> bool(true) ["url"]=> string(32) "https://areon.ua/en/call-center/" ["icon"]=> string(64) "https://areon.ua/wp-content/uploads/2020/02/callcenter_main1.png" ["category"]=> string(12) "Call Centers" } ["block_4"]=> array(7) { ["list_bg"]=> string(61) "https://areon.ua/wp-content/uploads/2020/03/areon-main-11.jpg" ["title"]=> string(46) "Quikly expand the capabilities of your IT Team" ["list"]=> array(4) { [0]=> array(1) { ["punct"]=> string(29) "Oracle (Siebel CRM, OEBS, BI)" } [1]=> array(1) { ["punct"]=> string(23) "SAP (ERP, BW, BO, Hana)" } [2]=> array(1) { ["punct"]=> string(31) "Full stack Software Development" } [3]=> array(1) { ["punct"]=> string(35) "Application Maintenance and Support" } } ["btn_on_off"]=> bool(true) ["url"]=> string(35) "https://areon.ua/en/it-outsourcing/" ["icon"]=> string(63) "https://areon.ua/wp-content/uploads/2020/02/outsource-main1.png" ["category"]=> string(14) "IT Outsourcing" } }