Архивы CRM system | Ареон Консалтинг

2024

Ukraine, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP, Full Stack Development

2018

Ukraine, Belarus, Finland, Germany, Israel, Romania
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS, SAP

2015

Ukraine, Belarus, Finland, Germany, Israel
Siebel CRM, Call Centers, Oracle BI, Mobile Development, OEBS

2012

Ukraine, Belarus, Finland
Siebel CRM, Call Centers, Mobile Development

2009

Ukraine, Belarus
Siebel CRM and Call Centers

Project Geography

Our expertise was recognized not only in Ukraine but also far abroad.

We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.

CRM Blogs

The market is full of gossip – Siebel CRM myths

CRM systems

The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.

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The secrets of effective analytics in a Сall Сenter

Operational BI

When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…

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Ways to reduce the queue in the Contact Center

Contact centers

With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.

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Automation of work processes with problematic debt

Apr

Theme: Industry solutions

The stages of work with borrowers (Soft / Early Collection, Hard / Field Collection, Legal Collection) are subject to automation. The criteria for compliance with one stage or another and the rules for transition between them are specified. Depending on who and what roles they perform, the appropriate organizational structure...

Bank product or what bank customers buy

Oct

Theme: CRM systems

Industry: Banks

Author: Anatoly Leshchenko

When implementing CRM systems in banks, for obvious reasons, one has to deal with automation requirements for managing a banking product catalog: cross-selling, needs analysis and product selection, marketing, sales, after-sales service – all these processes require formalization and systematization of the product catalog. Since the products are developed to...

Why do I need a demo version of a CRM System?

May

Theme: CRM systems

Industry: Banks

Author: Vasyl Tokarchuk

Quite often, business users are asked to give them a demo version of a CRM System for testing. Let’s try to figure out whether such a request is always justified…

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