Outgoing calls in a Call Center: practical application
Theme: Call Centers
Industry: Universal Solutions
Author: Alexander Shevtsov
Our expertise was recognized not only in Ukraine but also far abroad.
We have experience in implementing interesting CRM projects in Azerbaijan, Argentina, Bulgaria, Vietnam, Germany, Georgia, Israel, Spain, Italy, Belarus Republic, Russia, Romania, Saudi Arabia, USA, Finland and Czech Republic. The bulk of the work we perform remotely.
The market is full of gossip – Siebel CRM myths
The increase in the number of Oracle Siebel CRM implementation projects has invariably led to the fact that the work of this CRM system is increasingly «growing» in rumors and speculation.More details...
The secrets of effective analytics in a Сall Сenter
When discussing analytics capabilities in a Сall Сenter, we are often asked the question of how many developed reports can be effectively used, for example, in a bank, an insurance company or online store…More details...
Ways to reduce the queue in the Contact Center
With the proper organization of work and competent planning of resources, a professional solution for a contact center allows you to effectively control the size of the queues and the average response time within specified limits.More details...